Refund Policy
Refund & Return Policy
Every piece from The Art Snob is printed especially for you after your order is placed. Please review your selected artwork, dimensions, product options, and shipping details before checking out.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for a change of mind, choosing the wrong size or design, or ordering an item by mistake, except where required by law.
This does not affect our commitment to resolving damaged, defective, incorrectly printed, or incorrect items.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a printing or manufacturing defect, or contains an item different from what you ordered, please email theartsnobprints@gmail.com within 30 days of delivery.
Include:
- Your order number.
- A description of the problem.
- Clear photos of the item and the issue.
- Photos of the packaging if the item arrived damaged.
Once we review and confirm the issue, we will arrange a replacement at no additional cost or a refund for the affected item. If we issue a refund, it will include applicable taxes and the original shipping charges attributable to that item.
Please keep the item and its packaging until we provide instructions. Do not return anything without contacting us first. If a return is necessary for an approved damage, defect, or incorrect-item claim, we will provide return instructions and cover return shipping. There is no restocking fee for these claims.
Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel your order. We can accommodate a request only if production has not started and our production partner can stop or change the order.
If we confirm a cancellation before production, we will refund the canceled order. Once production begins, changes and cancellations are unavailable, except where required by law.
Color & Product Appearance
Colors may vary slightly between screens and printed artwork. Minor differences caused by screen settings or the printing process do not ordinarily qualify as defects. Significant printing errors or products that materially differ from their description will be reviewed under our damaged, defective, or incorrect-item policy.
Missing Orders & Address Errors
If your order has not arrived after the estimated delivery window, please contact us so we can investigate with our production partner and shipping carrier.
Please verify your shipping address before placing an order. If an incorrect or incomplete address causes a failed delivery, additional production or shipping charges may apply. We will explain any charges before arranging a replacement or reshipment.
Refund Processing
Approved refunds are issued to the original payment method. We will notify you when your refund has been submitted. Please allow 5–10 business days for your payment provider to post the refund; processing times may vary.
Your Consumer Rights
This policy does not limit any rights or remedies you have under applicable consumer law, including rights relating to faulty or misdescribed products and any mandatory cancellation or return rights. Where the law provides greater protection, those rights apply.
Contact Us
For questions or help with your order, email theartsnobprints@gmail.com with your order number.